Digital Mission

Creating Experience Ecosystems

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Omni-Experience Customer Engagement Responsive Experience

Automated Equipment Health Response

Current Situation

There are some early examples of automated notifications of potential issues or performance data, but very rudimentary.

Goals and Objectives

Higher NPS, which is directly related to higher overall revenue growth

Technology Deployed

Mobile, cloud, BDA, gamification, and social

Use Case Summary

Automated notifications of equipment performance tailored by the customer; the ability to integrate to other processes such as scheduling service; gamification techniques to encourage participation

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