Connected deskless/frontline workers are adopting consumer communications tools at work to drive productivity, but with no governance. Increasingly, virtually all workers become and are viewed as connected knowledge workers who can offer valuable insights in a digital enterprise.
Goals and Objectives
Connected deskless/frontline workers drive employee experience, retention, and customer experience while solving governance and compliance challenges of consumer app usage. Enterprises will also gain new data points from previously unavailable from their often customer-facing frontline workers.
Mobile technology, fixed/mobile convergence (FMC), 5G networks, and collaboration technologies connect frontline/remote workers to the organization and its processes and systems.
Use Case Summary
Deskless/frontline workers use mobile devices (corporate and individual liable) for office communications and to become part of collaborative teams that connect them to core functions. This results in greater engagement, improves employee experience, and enhances knowledge flow. Tools specific to deskless workers allow engagement regardless of time zone or location.