Typical booking experiences require multiple clicks and nonintuitive steps that can result in abandoned sales.
Goals and Objectives
Digital platforms should be flexible to handle business changes and new revenue streams and offer the ability to pair the digital with the real-life experience in the purchase.
AI, IoT, blockchain, natural language processing (NLP), biometrics, virtual reality/augmented reality (AR/VR)
Use Case Summary
Autonomous commerce will allow hospitality brands to offer a fluid experience for guests to purchase the desired services, with opportunities for predictive offers to reduce clicks, automatic upselling, and rebooking.