Mortgage origination is a process laden with paper, lags, and inefficient subprocesses. This is a line of business that is most in danger of disruption from smaller, more agile providers than almost any other.
Goals and Objectives
Create a more seamless, efficient, and transparent mortgage origination process that keeps the customer engaged throughout the experience and provides industry-leading speed in responding with the lending decisions.
RPA/IPA; consolidated data and analytics; mobile notifications and portals to lending process; compliance processes that run parallel to, and not in line with, the business process
Use Case Summary
The ability to process a mortgage origination in hours or days instead of weeks is not only competitively differentiating but also critical to continue driving the lending business. As with other DX use cases, this benefits the customer and helps to expand its relationship with the institution.