Current Situation
Mortgage origination is a process laden with paper, lags, and inefficient subprocesses. This is a line of business that is most in danger of disruption from smaller, more agile providers than almost any other line of business.
Goals and Objectives
Create a more seamless, efficient, and transparent mortgage origination process that keeps the customer engaged throughout the experience and provides industry leading speed in responding with the lending decisions.
Technology Deployed
RPA/IPA, Consolidated data and analytics, Mobile notifications and portals to lending process, Compliance processes that run parallel, not in line with, the business process
Use Case Summary
The ability to process a mortgage origination in hours or days instead of weeks is not only competitively differentiating, but a critical capability to continue to drive lending business. As with other DX use cases, this benefits the customer and helps expand its relationship with the institution.