Digital Mission

Trusted Ecosystem Innovation

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Trusted Ecosystem Innovation Shared Operations & Expertise

Free Agent Customer Administration and Service

Current Situation

There is typically no centralized approach to customer administration and service across industry ecosystems that serve the same customers, building off the need for a service component for multi-enterprise networks.

Goals and Objectives

Expedite administration and response to customer needs via on-demand, centralized customer service.

Technology Deployed

Hardware: Servers, smartphones, tablets, and wearables
Software: Cognitive/AI, machine learning, cloud, mobile, SLM, HCM, and Office tools
Services: Business services and IT services

Use Case Summary

Marketplace of on-demand customer support and field service consultants

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