There is typically no centralized approach to customer administration and service across industry ecosystems that serve the same customers, building off the need for a service component for multi-enterprise networks.
Goals and Objectives
Expedite administration and response to customer needs via on-demand, centralized customer service.
Hardware: Servers, smartphones, tablets, and wearables
Software: Cognitive/AI, machine learning, cloud, mobile, SLM, HCM, and Office tools
Services: Business services and IT services
Use Case Summary
Marketplace of on-demand customer support and field service consultants