Connected deskless/frontline workers are adopting consumer communications tools at work to drive productivity — but with no governance. Increasingly, virtually all workers become, and are viewed as, connected knowledge workers who can offer valuable insights in a digital enterprise.
Goals and Objectives
When connecting deskless/frontline workers, enterprises can drive improved employee experience, retention, and customer experience while solving the governance issue present when they use consumer solutions. Businesses can gain new data points from previously unavailable and often customer-facing frontline workers.
Mobile technology, fixed/mobile convergence (FMC), and 5G networks and collaboration technologies that connect frontline/remote workers to the organization, its processes, and systems
Use Case Summary
Deskless/frontline workers use mobile devices (corporate and individual liable) for office communications and to become part of collaborative teams that connect them to core functions. This results in greater engagement, improves employee experience, and enhances knowledge flow. Tools specific to deskless workers allow engagement regardless of time zone or location.