Current Situation
Currently, communicating with suppliers or customers requires staff to stop their current tasking and find information in order to create the proper response. The correspondence is often done via email and change be resource intensive. In short, properly managing supplier and customer inboxes take precious resources away from critical tasks and even open the business up to liabilities.
Goals and Objectives
The goal is to use GenAI to read, sort, and summarize emails for accounting staff. In some cases, GenAI can be configured to respond approbatory without human intervention.
Technology Deployed
Enterprise hardware, personal devices, cloud, Big Data and analytics, mobile, applications, business consulting, cognitive technologies, and IoT
Use Case Summary
It uses GEN language capabilities to free up accounting staff from less critical aspects of supplier/customer communication.