Many incumbents operate with both paper and electronic media. Those that have adopted paperless business rely on static electronic content that doesn’t allow frictionless access to information across different departments or analysis of the content to enable contextual and relevant customer service.
Goals and Objectives
Implement a paperless business that relies on efficient capture, management, storage, delivery, and preservation of data in line with compliance requirements. _ First, duplicate all paper-based processes electronically. Follow this up with the implementation of workflow and business process management for process automation. _ Integrate document management with core systems to enable data access and to draw actionable insights from data.
Electronic document management/ electronic content management, Business process management, Automated workflow management
Use Case Summary
Embrace green business to cut costs, improve customer service, enhance staff efficiencies, support partners and intermediaries, reduce processing errors, improve compliance, and minimize risk.