Guest/passenger data is scattered across multiple channels because of lack of integrated enterprise solutions.
Goals and Objectives
Create a seamless, multiplatform experience with consolidated guest/passenger data to create a better booking experience and increase the likelihood of purchase, increasing guest/passenger returns.
Multiple digital and mobile devices, IoT, mobile apps, and loyalty apps
Use Case Summary
The use of mobile apps with multiplatform characteristics throughout the guest/passenger journey in the stream of life enhancing engagement that will support revenue growth through increasing returns and completed transactions.