Buy and Pay points are disconnected, making for a linear buy-and-pay process that has latencies, unnecessary friction points, and does not leverage the connected social and mobile technologies that the guest/passenger uses during the guest/passenger journey.
Goals and Objectives
Purchase and fulfillment process that is fast, easy and convenient, and leverages connected guest/passenger journey points via social, chat, visual and voice technologies, while offering speed of purchase, convenience, multiple delivery options, and explicit, easy-to-manage return policies.
Omni-channel cart/order, digital payments, social networking, media, IoT, and voice-enabled bots, chatbots, and one-click buttons
Use Case Summary
Provide mechanisms to buy and pay anywhere conveniently and securely throughout the guest/passenger and in the stream of life