Digital Mission

Empathy @ Scale

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Empathy @ Scale Sales

Headless Commerce

Current Situation

A linear purchase process that has unnecessary friction points and does not leverage the connected social and mobile technologies that the customer uses during the customer journey.

Goals and Objectives

The purchase process is fast, easy, and convenient and leverages data for a connected customer journey while offering speed of purchase, convenience, and multiple delivery options.

Technology Deployed

Omni-channel cart/order, digital payments, social networking, media, IoT and voice-enabled bots, chatbots, and one-click buttons

Use Case Summary

Targeted and personalized mechanisms are provided to buy and pay anywhere conveniently and securely throughout the customer journey.

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