Organizations increasingly deliver products and services digitally and physically, but this approach still is not ubiquitous nor seamless. They are only beginning to fully leverage industry ecosystem partners
Goals and Objectives
Make all products and services a blend of physical and digital, developed and delivered through industry ecosystem partners, meeting customer expectations for this and driving profitability.
Hardware: Servers, storage, IoT, smartphones, tablets, and wearables
Software: AR/VR, Big Data/analytics, cognitive/AI, machine learning, cloud, security, social, mobile, CAD, CAE, PLM, ERP, SCM, CRM, and SLM
Services: Business services and IT services
Use Case Summary
End users (customer/consumer/citizen/patient) expecting to access and use products and services how and when they want, whether that are physical or virtual; hence all products and services need to have digital and physical components