Current Situation
HR have been historically pressured into increasing operational efficiency at the expense of deep domain knowledge and loss of strategic relevance. This causes a downward spiral of value delivered from the HR organization.
Goals and Objectives
To operate more strategically, HR organizations redesign HR service delivery. The approach is typically a “three legged stool” of HR business partners, HR centers of expertise, and shared HR services. This allows for intimacy with the business issues, expertise in complicated areas, and service efficiency in the right proportions.
Technology Deployed
This use case is supported by integrated suites of HR solutions, often running in the cloud or “as a service,” analytic tools, call center software and advanced forecasting capabilities, and services from IT consultants, systems integrators, HR specialists and business consultants, and even HR process outsourcer.
Use Case Summary
An HR organization functionally aligned with organizational requirements and structured to provide both efficiency and strategic value can better help the enterprise meet its strategic objectives.