Current Situation
HR has been historically pressured into increasing operational efficiency at the expense of deep domain knowledge and loss of strategic relevance. In education, HR plays a key role in staffing for an industry undergoing big changes.
Goals and Objectives
To operate more strategically, HR organizations redesign HR service delivery to better align with the institutional mission, operational issues, expertise in complicated areas (such as contracts when teaching goes from physical to digital), and service efficiency.
Technology Deployed
Integrated suites of cloud-based HR/HCM solutions, analytic tools, call center software and advanced forecasting capabilities, systems integration and IT services, HR process outsourcing
Use Case Summary
An HR organization is aligned with unique education faculty and staff requirements and structured to provide both efficiency and strategic value aligned with the organization’s mission.