HR has been historically pressured into increasing operational efficiency at the expense of deep domain knowledge and loss of strategic relevance. In higher education, HR plays a key role in staffing for an industry undergoing big changes.
Goals and Objectives
To operate more strategically, HR organizations redesign HR service delivery to better align with organization mission, business issues, expertise in complicated areas (such as contracts when teaching goes from physical to digital), and service efficiency.
Integrated suites of cloud-based HR solutions, analytic tools, call center software and advanced forecasting capabilities, systems integration and IT services, and HR process outsourcing
Use Case Summary
An HR organization is aligned with unique higher education faculty and staff requirements and structured to provide both efficiency and strategic value aligned with mission.