Digital Mission

Trusted and Intelligent Government

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Data-Driven Services and Benefits Services and Benefits Administration

Humtech

Current Situation

Humanitarian technology (humtech) is required to support the influx of asylum seekers particularly into the EU who need government resources and services (i.e., housing, social care, skills, and digital capabilities).

Goals and Objectives

Improve capacity to provide holistic services, training, and job skills and drive better outcomes for refugees.

Technology Deployed

Hardware: Smartphones and tablets

Software: Cloud-based eligibility platforms, digital signatures, AI-enabled case management and policy/legislative review, dashboards, and secure data and PII

Services: Refugee journey mapping and websites redesigned around user needs with data-driven analysis influencing management and development decisions

Use Case Summary

By employing technology such as a cloud-based digital transformation platform enabling rapid determination of eligibility and delivery of services, agencies impact humanitarian action and operations, logistics, disease management, and disaster risk management.

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