Customers continue to be frustrated with antiquated and difficult-to-use onboarding solutions. Banks, too, leverage very little from current onboarding processes. The beginning of a relationship is a critical time for banks to “do it right.”
Goals and Objectives
Reduce the time and complexity for onboarding both new and existing customers onto bank products and services. Collect information through the onboarding process that the bank can leverage going forward.
- Enterprise data architectures
- Omni-experience architectures to integrate known customer information and security into the onboarding process
- RPA to automate the onboarding process and integrate with machine learning
Use Case Summary
Onboarding is often the first chance an institution has to make a good impression with the customer and establish a good relationship from the start. Banks need to leverage that opportunity to not only deliver a good experience but gain insight into the customer for future opportunities.