Today, consumers have various ways of tracking the process of their loan. Traditional methods of communication via mail and email may satisfy regulatory requirements, but that is not what most customers have come to expect when it comes to tracking progress of their loan application.
Goals and Objectives
Financial institutions need to digitize the entire process from the front end through document gathering and decision making and notify the customer across multiple digital and physical channels the progress at any point in time — not just at the approval and denial of credit.
Mobility AI/machine learning, Analytics, Big Data, Managed services
Use Case Summary
FIs will use an improved customer notification process to keep their customers up to date on the status of a loan at any time across the entire omni-experience platforms.v