Digital Mission

Support and Enable Diverse, Connected Communities

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Customer Experience Management Customer Journey Management

Improving Lead Management

Current Situation

Lack of central data management for customer and prospect interactions across critical channels limiting effectiveness of sales interactions

Goals and Objectives

Consolidate customer data to drive better decision making, using analytics to help accelerate sales process

Technology Deployed

CPQ, dedicated lead management solution, customer relationship management platform integrated with email, voice, and related customer contact systems

Use Case Summary

Utilize data-driven tools to increase sales closure rate

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