Insurers most often have incomplete capability to adequately monitor communications and computer activity of their employees for signs of illegal or suspicious activity. This results in undue exposure to malicious insiders that may be working alone or in cooperation with external actors. There is an urgent need to establish robust insider threat surveillance as insurers are under pressure to establish more remote working capabilities in response to market situations (pandemics, demands from the millennial workforce).
Goals and Objectives
Improve the monitoring of employee communications and transactions for signs of suspicious and criminal activities. Increase the effectiveness of compliance programs to protect customer information and the company’s reputation.
Hardware: Enterprise hardware
Software: Analytics and AI, application platforms
Innovation accelerators: Cognitive
3rd Platform technologies: Big Data, analytics
Use Case Summary
Use advanced analytics to monitor an increasing volume of employees’ digital communications including emails, text messages, and digital content as well as voicemail transcripts and meeting notes. Use advanced analytics to analyze transaction and communication patterns that suggest illegal or suspicious activities, enabling analysts to focus on higher-risk situations.