Current Situation
With connected devices collecting in real-time various types of data about the property and the location, there is a great opportunity to digitally transform and enhance current concierge services to improve customer experience at a time they need and value the services of the insurance organization the most.
Goals and Objectives
Build a digital concierge claims service with the following features: kick off first notification of loss, trigger coverage verification, alert emergency and remediation agencies, alert appropriate contacts, and arrange alternate arrangements to stay, and assign a claims adjuster
Technology Deployed
- IoT
- API architecture
- Big Data
- Mobile technologies
- Cloud
- Advanced analytics
- Cognitive technologies
- Next-gen security
- Digital platforms
Use Case Summary
Establish a telematics-enabled digital claims concierge that helps fast-track the notification and claims adjudication process through more accurate assessment of the event based on insights from connected sensor data. Enhance the claims adjudication process through reconstruction or dynamic playback of the event.