Patient communication is fragmented, often contradictory and delivered inconveniently. It is typically delivered unidirectionally and is not personalized and thus does not engage patients.
Goals and Objectives
Provide a coordinated and integrated digital patient experience where bi-directional communication occurs regardless of the domain (administrative or clinical) through the most effective channel, at the time the patient needs the communication.
AI-driven advanced analytics, conversational AI algorithms, machine learning to digest incoming information and change messaging as appropriate
Use Case Summary
An integrated patient personal assistant will assist patients in navigating the administrative (including financial) and clinical aspects of the industry. Patients would receive information, advice, and coaching on all aspects of the ecosystem when and how they need it. Communication would be context specific, bi-directional and intelligent.