Current Situation
Technicians are scheduled for service calls with limited information of warranty status on equipment and products on customer site.
Goals and Objectives
Proactive intelligence ensures that service is not executed on out-of-warranty equipment and the sales organization can offer extended warranties and contracts to drive revenue.
Technology Deployed
IoT, smart assets, sensors, AI, machine learning, RPA, low code/no code, analytics, cloud, AR/VR, personal devices, mobile, 5G
Use Case Summary
Real-time insight into warranty status prior to scheduling a work order ensures technicians aren’t dispatched to a facility to service equipment out of warranty.