When disruptions occur, it is often the job of staffed operations areas to identify and remediate problems, often leading to longer-than-necessary repair times that negatively affect customer experiences.
Goals and Objectives
Automate the identification and remediation of disruptions that occur. Remediate in an automated fashion if possible, and alert staff where automated remediation is not possible.
AI-based automation tools, single-pane dashboards, and performance reporting
Use Case Summary
AI-enabled automation is used to receive infrastructure “health” status and react to disruptions by attempting automated remediation where possible. Refer events to staff when automated remediation is not possible.