Digital Mission

Contextual and Value-Centric Insurance

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Omni-Experience Engagement Omni-Channel Delivery of Products and Services

Intelligent Customer Onboarding

Current Situation

The interface and design experiences with digital natives are influencing insurance customers too. They expect a combination of multiple channels and want interactions to be quick, simple, and seamless. New, specialized digital players can meet this expectation through agile technology and nimble business models, posing a threat to incumbents.

Goals and Objectives

  • Implement a simple technology driven onboarding process powered by structured and unstructured data from different sources to reduce the number of data points to be collected for verification, risk assessment, and pricing.
  • Leverage the opportunity to collect all the data possible from the customer without being intrusive so that other business functions and processes can benefit from this.

Technology Deployed

  • Advanced analytics
  • Next-gen security
  • Biometric customer authentication
  • Application programming interfaces (APIs) to connect with multiple external data sources (weather, property, etc.)
  • Enterprise omni-experience data architecture
  • Cognitive technologies
  • Robotic process automation (RPA)

Use Case Summary

Implement a fully automated frictionless customer onboarding process to create a great first impression. Reduce the overall onboarding time to avoid frustration.

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