Current Situation
Current specification capabilities are manual and lack the ability to make suggestions based on application, customer history, or other such inputs.
Goals and Objectives
Increase revenue through upsell of custom specifications; improve customer engagement.
Technology Deployed
Hardware:Servers, storage, and IoT
Software:Cloud, Big Data/analytics, cognitive/AI, machine learning, social, CRM, SLM, ERP, and IoT
Services:Business services
Use Case Summary
Analytics and machine learning are used to identify new custom products and formulations based on customer needs, new materials, and new processes.