Many companies have a siloed service management approach with a separate system for facilities and maintenance requests, which overcomplicate the process for occupants and services teams.
Goals and Objectives
Provide occupants with one place to ask any question, report issues, or get help with ancillary services such as transportation, parking, catering, or guest registration. Shift the onus of determining whom to contact to the software to reduce duplication of work and improve transparency into performance metrics.
AI, RPA, low code/no code, analytics, cognitive, cloud, enterprise applications, personal devices, mobile, social
Use Case Summary
Ensure one enterprise service management application across facility, IT, HR, and other service teams that learns, interprets, routes, and acts on requests for a more uniform and expedited user experience.