Current Situation
Typical booking experiences require multiple clicks and non-intuitive steps that can result in abandoned sales.
Goals and Objectives
Digital platforms should be flexible to handle business changes and new revenue streams and offer the ability to pair the digital with the real-life experience in the purchase offering add-on services based on customer interest areas, actions, and dwell time.
Technology Deployed
AI, IoT, blockchain, NLP, biometrics, and AR/VR
Use Case Summary
Intuitive commerce will allow hospitality brands to offer a fluid experience for guests to purchase the desired services, with opportunities for predictive offers to reduce clicks, automatic upsells, and rebooking.