Digital Mission

Real-Time Service Excellence

DOWNLOAD INFO SHEET
Real-Time Supply Chain Visibility and Risk Management

Iterative Exception Management

Current Situation

Common errors or shipment exceptions made repeatedly lead to additional costs for redos and less than optimal customer service levels and potential loss of business.

Goals and Objectives

By capturing exceptions and applying machine learning, the system introduces fixes to reduce or even eliminate future exceptions, resulting in better customer experience and retention.

Technology Deployed

Enterprise hardware, cloud, mobile, connectivity services, and transportation management systems (TMS)

 

Use Case Summary

This use case provides active exception management by identifying root causes through systems analysis and machine learning, introducing system fixes, and thereby reducing repetitive exceptions.

DOWNLOAD INFO SHEET