Current Situation
Last-mile delivery operations to home (or other location) have taken place largely off the grid, with retailers and customers having little insight into where third-party pickers are in their store, where delivery vehicles are on their journey, what disruptions may be occurring, or the end customer experience.
Goals and Objectives
Enable organizations to gain visibility into and improve the end-to-end last-mile same-day process with digital tools that connect to their own or to third-party last-mile delivery service, and to the end customer, to offer efficiency, maintain control over the end customer experience, and give all stakeholders visibility into the whereabouts of product.
Technology Deployed
Cloud, integrations to WMS/inventory, OMS/DOM, POS, geolocation technologies, mobile, AI, and analytics
Use Case Summary
Improve same-day last-mile operations by reducing costs and travel time while improving both picker/driver and customer experience with digitally enabled processes.