Digital Mission

Real-Time Service Excellence

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Customer Service and Collaboration Service Excellence

Logistics Resiliency

Current Situation

Transportation and logistics providers are often unable to see events unfolding in real time and compose an adequately prompt response.

Goals and Objectives

A resilient logistics supply chain can see what is happening in real time and react to those events quickly enough to minimize impact on operations and business performance.

Technology Deployed

Hardware: mobile and IoT; software: cloud and artificial intelligence; and services: business consulting and IT services

Use Case Summary

There is an automated facility to quickly identify disruptive events on either the supply or demand side of the supply chain that can then be quickly translated into next-best logistics action — based on either human decision making or AI.

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