Current interactions between the public and government workers and services can seem rigid and impersonal. Self-service tools are automated either via chatbots or forms.
Goals and Objectives
The goal is to create a new environment in which constituents can socialize, interact, and apply for and receive services/benefits. This will enable employees to interact virtually with the public and improve how agencies and departments learn about and serve users.
Cloud, edge,5G, tablets, smartphones, IoT, AI, data and digital asset management, content services, software integrations, natural language processing (NLP), cybersecurity digital twins, AR/VR, system on a chip (SoC), XDR, and blockchain
Use Case Summary
By creating online spaces that digitally recreate the real world, constituents will be more free to interact with government and their community members using technologies such as AR/VR and blockchain to apply for and receive holistic services and benefits. Employees will learn about the holistic needs of constituents.