Agencies can appear to be impersonal and remote from constituents, and employees may be challenged to relate to constituents.
Goals and Objectives
Create a new environment in which constituents can socialize and interact and apply for and receive services and benefits. This will enable employees to interact virtually with constituents and improve how agencies learn about and serve constituents.
Hardware: Cloud, edge, 5G, tablets, smart phones, IoT
Software: AI, data and digital asset management, content services, software integrations, NLP, cybersecurity digital twins, and virtual and augmented reality.
Services: SOC, XDR, and blockchain
Use Case Summary
By creating online spaces that digitally recreates the real world, constituents will be more free to interact with government, using technologies like AR/VR and blockchain to apply for and receive holistic services and benefits. Employees will learn about the holistic needs of constituents.