Today, consumers have various ways of tracking the process of their loan. Traditional methods of communication via mail and email may satisfy regulatory requirements, but that is not what most customers have come to expect when it comes to tracking their loan application.
Goals and Objectives
Digitize the entire process from the front end to document gathering to decision making and need to notify the customer, across multiple digital and physical channels, of the progress at any point in time — not just at the approval or denial of credit.
Mobility AI/ML, BDA, and managed services
Use Case Summary
FIs will use an improved customer notification process to keep their customers up to date on the status of a loan at any time across the entire omni-experience platform.