When engaging digital government services, it is noted that there is a disintegrated landscape with unsatisfactory identity assurance, poor usability, and limited functionality of existing solutions.
Goals and Objectives
Constituents want to be able to access government digital services through their unique digital identity, verify information anywhere and anytime, authorize transactions remotely, digitally sign documents, and potentially use more advanced bio-ID capabilities (e.g., facial identification) for speedier authentication processing and ease of use.
Hardware: National ID cloud platform/database
Software: Identity management systems, identity-based access control, multifactor ID, and biometrics
Services: Security services and connectivity services
Use Case Summary
It provides a convenient, equitable, and secure means for individuals to transact digitally with their government, thus creating a digital ecosystem of trust where data and services can non-intrusively transcend the traditional boundaries of G2C and G2B engagements. Many previously siloed government services can be integrated and assessed through a single digital ID as well as the future development of 360-degree, constituent, cradle-to-grave digital journeys that bring about better administrative planning of resources and enhanced constituent service experiences.