Many governments, several at the country level such as the United Kingdom, have worked to consolidate all government information into one website for information and transaction, linking users to multiple services without having to go to each department individually. While helpful, these websites often link to distinct separate departmental websites and most lack a clear and easy user experience for navigation.
Goals and Objectives
To provide a one-stop shop for access to government services and information to make it easier and more convenient for users to conduct business with government.
Cloud services, content management applications, data management, publishing software, enterprise portals, and online payment systems
Use Case Summary
Omni-channel city portals consolidate systems to enable users to access information and digital services, such as paying a parking ticket or filling out forms in a central location. Some include interactive features beyond simple transactions like contextualized search and resident online accounts.