Digital Mission

Experiential Retail

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Omni-Channel Commerce Experiential Commerce

Commerce Services

Current Situation

Current systems aspire to supporting multichannel commerce: supporting the customer journey in multiple channels: physical, online, catalog, mobile.

Goals and Objectives

Orchestrate sales and service channels (mobile-first, e-commerce, omni-channel, in-store) for optimal customer paths to purchase, sales, and service

Technology Deployed

Single commerce engine, hybrid cloud, order capture, order configuration, payment system, delivery setup, multi-cloud management, 5G, mobility  infrastructure, and edge infrastructure

Use Case Summary

Enable seamless omni-channel commerce throughout the consumer journey and in the stream of life (search, discovery, buy and fullfill, and service)

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