Robots and other automation principles are used to service guests and deliver amenities to customers’ rooms, but selectively.
Goals and Objectives
Deploy robots and automate processes that are involved in delivering not just amenities to guests but also peripheral activities, which currently involves a lot of human intervention.
Cognitive computing, AI, machine learning, robotics, and automation, SMS text, chatbots, mobile apps, and IoT
Use Case Summary
Connected and automated accommodation services offer an almost humanless technology-centric guest experience from check-in to checkout, factoring in local travel to and from the hotel.