Product design does not consider user interaction with the overall product and specific features, under multiple conditions.
Goals and Objectives
Model and simulate every possible interaction a customer may have with a product, and iteratively improve the design and experience while the product or service is in use.
Hardware: AR/VR, smartphones, tablets, IoT
Software: ALM, PLM, CAD, CAE, CPQ, CTO, ERP, CRM, ideation, social
Services: Business services, IT services
Use Case Summary
The design of products and product experiences takes into consideration the multiple points of interaction a user will have with a product or service. Multi-dimensional UX design is in place, as is an ability to update and improve software, services, and experiences, leveraging the combined power of IoT, development tools, social business, and simulation.