The customers that industry ecosystems serve expect always-on, on-demand service. They also expect predictive, all-knowing customer service that suggests and meets customer need, sometimes before the customer knows they have a need.
Goals and Objectives
Predictively and proactively meet industry ecosystem customer needs.
Hardware: Servers, storage, IoT, smartphones, tablets, wearables, 3D printers, and robotics
Software: 3D printing, AR/VR, Big Data/analytics, cognitive/AI, machine learning, cloud, security, social, mobile, CRM, and SLM
Services: Business services and IT services
Use Case Summary
Predictive customer service support for digital and/or physical interactions within an industry ecosystem