Clinical scheduling needs are unpredictable, and consumers increasingly want to be able to directly book and request for an appointment as well as make changes using convenient methods and online tools, particularly in outpatient settings. They also would like to handle payment directly.
Goals and Objectives
Provides convenient scheduling and payment options. Attracts new (and guides existing) patients to open appointment slots. Improves consumer decision making on providers and availability based on the information made available by these tools. Improves patient visit productivity, cash flow, and continuity of care.
EHR and integrations between EHRs and scheduling tools, if nontethered; Patient-facing portals, websites, and mobile apps; Cloud; Industry-approved payment mechanisms
Use Case Summary
Open access scheduling enables consumers to directly schedule an appointment using online tools that address the increasing demand for convenient booking options. This value of open access scheduling and payment is mostly realized through its impact on timely access to care, revenue optimization, quality of care, and patient experience.