Hospitality organizations’ payment processes require a myriad of partners, internal and external processes, adherence to PCI compliance, local fiscalization, and PIP requirements, and they are expensive to operate and support. With multiple forms of payment and order/reservation channels, this causes inefficiencies and overhead costs, ultimately affecting the traveler’s experience.
Goals and Objectives
The objectives are to provide guests/passengers, with a variety of electronic payment options (mobile, digital, one click, QR codes, cryptocurrency, nonfungible tokens (NFTs), loyalty points, facial recognition, card not present, and card present) that make payments convenient, safe, secure, and simple in the customer journey.
Mobility, cloud, multifactor authentication, biometric authentication, APIs, mobile apps, mobile devices, payment devices, one-click digital apps, managed services, QR code scanners, facial recognition (biometrics) scanners, and PCI and PIP compliance testing, next-generation fraud digital security, mobile infrastructure management and mobile device management (MDM/UEM), and multicloud management
Use Case Summary
Use modernized payments to enable hospitality organizations to engage digital consumers with seamless payments anywhere in the guest journey — so wherever goods are purchased, any barrier to safe and secure payments is removed, increasingly masking complexity at the point of purchase — perhaps by leveraging biometrics and multifactor identification as the primary digital mechanism to pay for goods, eliminating physical barriers.