Hospitality organizations’ payment processes require a myriad of partners, internal and external processes, adherence to PCI compliance, and PIP requirements and are expensive to operate and support. With multiple forms of payment and order/reservation channels, this causes inefficiencies and overhead costs, ultimately affecting the traveler’s experience.
Goals and Objectives
To provide hospitality to guests/passengers, there are a variety of electronic payment options (mobile, digital, one click, QR codes, cryptocurrency, facial recognition, card not present, and card present) that make payments convenient, safe, secure, and simple in the customer journey.
Mobility, cloud, multifactor authentication, biometric authentication, APIs, mobile apps, mobile devices, payment devices, one-click digital apps, managed services, QR code scanners, facial recognition (biometrics) scanners, and PCI and PIP compliance testing, next-generation fraud digital security, mobile infrastructure management and mobile device management (MDM/UEM), and multicloud management
Use Case Summary
Next-generation payments create a Payment Manager, a solution that transforms payable data into instructions that automatically initiates and settles payments between two parties. This will enable guests/passengers to pay anyone and from anywhere, anytime, seamlessly, securely, and privately. Hospitality organizations will engage digital consumers with seamless payments in the stream of life — so wherever goods are purchased, any barrier to safe and secure payments is removed, increasingly masking complexity at the point of purchase — perhaps by leveraging biometrics and multifactor identification as the primary digital mechanism to pay for goods, eliminating physical barriers.