Hospitality systems often operate in silos, making it difficult for a holistic view of business, operations, financials, and expenses. The turbulence of digital transformation (DX) requires continuous evolving and adaptation of systems, services, and processes. Unpredictability of business needs results in complexity and risks to operations.
Goals and Objectives
Hotels are leveraging more data from more data sources to automate and orchestrate business movements and reduce costs and complexities. Objectives include higher efficiency, service levels, and responsiveness, which lead to better guest/passenger satisfaction.
IoT, cloud, big data, personal devices, connectivity services, enterprise hardware, AI, RPA, and network solutions
Use Case Summary
The goal of optimized operations must be to leverage advanced technologies to embed intelligence in all service and operations touch points to allow for situation analysis, predictions, recommendations, automation, and real-time performance monitoring.