Customer order fulfillment planning and execution is separate from planning and execution of store allocation. Inventory policies are optimized by channel, stores, and online, but suboptimized for omni-channel service and cost objectives. Customers are dissatisfied by broken delivery date promises and/or long delivery waits due to the lack of real-time enterprise visibility of inventory available to promise.
Goals and Objectives
The optimal management (buy, move, and place) of inventory from suppliers to store shelves is a common resource to improve in-store service levels and improve customer choice for fulfillment of online orders.
Real-time SKU-level sales and receipts data along with systems to communicate that information within the organization and to the customer
Use Case Summary
Inventory distribution planning and execution are optimized holistically to concurrently improve customer order fulfillment and store inventory service levels.