Customer order fulfillment planning and execution is separate from planning and execution of store allocation and replenishment orders. Inventory policies are optimized by channel, stores and online, but sub-optimized for total omni-channel service and cost objectives. Customers are dissatisfied by broken delivery date promises and/or long delivery waits due to lack of real-time enterprise visibility of inventory available-to-promise status and variability in fulfillment execution processes.
Goals and Objectives
Optimally manage (buy, move, and place) inventory from suppliers to store shelves as common resource to improve in-store service levels and improve customer choice for fulfillment of on-line orders.
–Real-time SKU-level sales and receipts data
Use Case Summary
Inventory distribution planning and execution optimized holistically to concurrently improve customer order fulfillment and store inventory service levels.