Healthcare information needed by a consumer and or patient is fragmented and difficult to find, making navigation of the healthcare system difficult and frustrating. Multiple channels and entry points to find information enable inconsistent information. Patient portal technology is limited in functionality and often difficult to navigate.
Goals and Objectives
Using mobile technology and chatbots (both text and voice), patients should have the ability to interact with the healthcare system in the same fashion as they do with their banks, retail stores, and other industries.
Analytics and artificial intelligence
Use Case Summary
Access to a single source of information and the tools to interact with the healthcare system delivered conveniently is often referred to as a health system’s “digital front door.” Patients can more easily navigate the complexity of health delivery and finance and become more engaged in their health.