Platforms tend to have alignment to solutions and lines of business within the CSP, with automation applied unevenly across departments and product groups.
Goals and Objectives
Enable CSP platforms to respond to customer requests for service change and repair-detected issues without requiring human intervention, thus increasing availability and reducing operational and maintenance cost for the CSP.
Usage analytics, BDA, cloud, monitoring tools
Use Case Summary
Comprehensive data collection and analysis with automation tools engaging with platform orchestration to optimize the platform (fixed and mobile networks, IT infrastructure, IoT endpoints) in real time