Current Situation
Major legacy systems like the POS and PMS are increasingly the central record keeper for on-property while needing the integration of more robust, modern technologies and applications to fill in blanks and offer other efficiencies.
Goals and Objectives
Digitalization is requiring POS and PMS to add functionality, and as integrations into the POS and PMS become more ubiquitous, the property management system will evolve into a central enterprise platform that can scale globally across languages and local fiscalizations and other regional regulations.
Technology Deployed
Hardware: Enterprise hardware, personal devices, edge computing
Software: PMS, CRS, CDP, POS, loyalty, cloud, APIs, revenue systems, workforce systems, task management, and housekeeping systems
Services: Business services, IT services, connectivity services
Other: Cloud
Use Case Summary
Enterprise platformization will redefine where legacy systems sit in the tech stack, making it more robust by moving integrated systems into the system as part of its core capabilities, resulting in more robust property insights driving customer satisfaction, profitability, and efficiency.