Current Situation
The PMS is increasingly being used as the central record keeper for on-property while needing the integration of more robust, modern technologies and applications to fill in blanks and offer other efficiencies.
Goals and Objectives
Digitalization is requiring PMS to add functionality, and as integrations into the PMS become more ubiquitous, the property management system will evolve into a central enterprise platform that can scale globally across languages and local fiscalizations and other regional regulations.
Technology Deployed
PMS, CRS, CDP, loyalty, cloud, APIs, revenue systems, workforce systems, task management, and housekeeping systems
Use Case Summary
PMS platformization will redefine where the PMS sits in the tech stack, making it more robust by moving integrated systems into the system as part of its core capabilities, resulting in more robust property insights driving customer satisfaction and efficiency.